FAQ
My personal link returned no photos. How can I find my photos?
Unfortunately, we are not always able to associate each photo with a bib number or each bib number with an image. These "un-bibbed" images are placed in the Missing Bib gallery. Please use the following tips to search for your photos.
1. Photos in both the Assigned Bib and Missing Bib galleries are presented in order of finish time. Jump to the beginning, middle, or end of the gallery based on your finish time, then look for your images by eye.
2. If you were accompanied by a friend or family member who was next to you, search for their bib number in the Assigned Bib gallery. If you don't know their bib number, check race results on the event website.
Most often a photo is un-bibbed because the participant was not wearing their bib number on the front of their body or it was obscured in some way. Some events have a higher percentage of photos lacking bib number assignments, such as cold or rainy events where participants may put on a layer over their bib number, and swim or bike events where the bib number may be smaller.
Some of the events we serve include free FocalShare digital images. Below your photos, you should see a BIG rectangular button that says, "Free Download - FocalShare™ Digital". Click that button; the download will begin. You can also share directly to social media platforms by clicking on "Share" below and to the left of the image.
How do I download my free FocalShare™ digital photos?
How do I purchase photo merchandise?
1. Find your favorite image. On the upper right side of the page, click “BUY PHOTOS”, then click on “This Photo”.
2. If you are choosing products for one image, click on “VIEW CART” at the lower right and continue with the next steps. If you want to browse the gallery more and purchase products from other photos, click on “Close”. If you continue browsing your selections will be waiting for you in the shopping cart. To access the shopping cart from the gallery in order to complete your purchase, click on "Items in Cart" at the upper right corner of the page.
3. Complete your purchase by either clicking on "Checkout" from the product selection pane, or "Items in Cart" from the main gallery. Prints may require cropping to make sure your gorgeous grin is in frame and distracting background is not. If you prefer the default crop, leave "default" highlighted.
4. If the default crop isn't suitable, click on "Adjust". On the resulting pane, click and drag the lines at the corners of the image to adjust the crop. Click "Rotate crop" to go from portrait to landscape and back again. Click on "Save crop" when you're satisfied.
5. All set? Click on the big “Checkout” button. A series of screens will follow on which you can enter your shipping address, shipping method, and credit card information. Purchasing digital files for personal use results in instant gratification; other products are typically received in 6-10 business days, often sooner.
