Purchasing from the store

What is the current status of my race photos?

Check out the status of all events covered by Focal Flame Photography

How do I purchase photos? 

Not to worry, it's easy!

• If you received an email after an event photographed by Focal Flame Photography, click on your custom link in your email. If your bib number was visible, clicking on the link will show your photos. If your bib number was not visible, see "Your link returned no photos?" below. If you are simply browsing to find your favorite image from any of the events we've served, you can navigate to the specific gallery you're interested in on the Focal Flame online store.  

• Find your favorite image. On the upper right side of the page, click Buy -> This Photo.

• For every photo there are multiple products to choose from. You can choose from prints of different sizes and finishes under the Prints tab. Under the Merchandise tab, choose from stickers, mugs, T-shirts, magnets, and more. Click on the Downloads tab to purchase digital files.  

• To add a product, click on the plus ( + ) sign next to the product description. To add more than one product, click multiple times - the total is updated automatically. 

• If you're only choosing products for one photo, click on "Checkout >" at the lower right and continue with the next step below. If you want to browse more and purchase products for other photos, click on "< Back to Photos". Each option is shown in the screenshot below.

  If you continue browsing, your selections will be waiting for you in your shopping cart. To access the shopping cart from the gallery so you can complete your purchase, click on "View Cart"  at the upper right corner of the page. Continue on to the next step.

• Complete your purchase by either clicking on "Checkout >" from the product selection pane, or "View Cart" from the main gallery. Prints require cropping to make sure your gorgeous grin is in frame and distracting background is not; see the screenshot below. If you like the default crop, leave "default" highlighted.

If the default crop isn't suitable, click on "Adjust." On the resulting pane, click and drag the lines at the corners of the image to adjust the crop. Click "Rotate crop" to go from portrait to landscape and back again. Click on "Save crop" when you're satisfied. 

• All set? Click on the big green Checkout button. A series of screens will follow on which you can enter your shipping address, shipping method, and credit card information. Purchasing digital files for personal use results in instant gratification; other products are typically received in 6-10 business days, often sooner.

Your Personal Link Returned No Photos?

Depending on the race, there might be a higher percentage of photos with no bib assigned in the Unknown Bib gallery.  For example, mud runs have a higher percentage of Unknown Bib images. Please use the following helpful tips in searching for your photos.

• Photos in both the Assigned Bib and Unknown Bib galleries are sorted in order of finish time.  Jump to the beginning, middle, or end of the gallery based on your finish time to start a more in-depth search by eye.

• If you have a friend or family member you finished with, search for their bib number in the Assigned Bib gallery.  If you don't know their bib number, check out the race results on the event website.

Special information on searching by race number:

• The search box is at the upper right of the gallery page as shown in the screenshot below. NOTE that the search system requires 3 digits. If your bib number was less than 3 digits, add zeros at the beginning (e.g., bib number 4 becomes 004, bib number 35 becomes 035, etc.). This is ONLY for searches. If you received an e-mail with a custom link to your photo, this URL will go directly to photos from your bib number. 

Questions? Problems? Contact us by emailing clint@focalflame.com. Have fun shopping and thanks for supporting a locally-owned business!